Privacy Policy

This Privacy Policy describes how Cozy Tundra Pty Ltd ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, cozytundra.com. We are committed to protecting your personal data and ensuring transparency about our practices in accordance with applicable data protection laws, including the Australian Privacy Act 1988, the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

1. Scope of This Policy

This policy applies solely to information collected through our website, cozytundra.com.

Important Note: Our mobile applications (such as Device Scout) operate under their own specific privacy policies, available within each app or on their respective App Store pages. This website policy does not govern data collection within our mobile apps.

2. Information We Collect & Lawful Basis

Voluntary Communication

What we collect: If you contact us directly (e.g., via email or forms), we collect your name, email address, and the contents of your message.

Why we collect it: To respond to your inquiries and provide customer support.

Lawful Basis: Legitimate Interest (communicating with you).

Technical & Usage Data

What we collect: Our hosting provider (Vercel) automatically logs standard technical data, including IP address, browser type, device information, and request timestamps.

Why we collect it: For security monitoring, fraud prevention, and ensuring the stability of our infrastructure.

Lawful Basis: Legitimate Interest (network security and service maintenance).

3. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our service and hold certain information.

• Essential Cookies: Required for the website to function (e.g., remembering your theme preference). These cookies are necessary for the website to function and cannot be disabled in our systems.
• Analytics Cookies: We reserve the right to use privacy-focused analytics tools to understand website usage. If implemented, we will provide a mechanism for you to consent to or opt-out of these non-essential cookies.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

• Communication Data: Retained for the duration of our correspondence and for a reasonable period thereafter to maintain a record of our interactions for future support.
• Technical Logs: Retained for a limited period (typically 30 days or less) by our infrastructure provider for security auditing, after which they are deleted or anonymized.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal identification information.

Service Providers: We may employ third-party companies (such as Vercel for hosting) to facilitate our Service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Data Protection Rights

Depending on your jurisdiction (including if you are located in the EEA, UK, California, or Australia), you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data.
• The right to object to processing: You have the right to object to our processing of your personal data.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at hi@cozytundra.com.

7. Children's Privacy

Our Service is not intended for use by children under the age of 13 (or 16 in certain jurisdictions like the EEA). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. International Data Transfers

Your information, including Personal Data, may be processed on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States (via our hosting provider Vercel) and process it there. Such transfers are conducted subject to appropriate safeguards and in accordance with applicable laws.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: